HOW THE COMPLAINT WILL BE HANDLED

The action taken will depend on the nature of the concern. McAllen Independent School District receives a report on each complaint and a follow-up report on actions taken.

INITIAL INQUIRIES

Initial inquiries will be made to determine whether an investigation is appropriate and the form that investigation should take.  Some concerns may be resolved by agreed action without the need for investigation.

REPORT TO COMPLAINANT

Whether reported to McAllen ISD personnel or through the hotline, the complainant may request follow-up information on their concern such as:

• Acknowledgment that the concern was received,
• A description of any initial inquiries made,
• Information on how the matter will be handled,
• An estimate of the time that it will take for a final disposition,
• A decision on whether further investigations will follow and the reasons that support that determination.